Thandana Medium Leather Travel Duffel Bag
Shipped in 3-14 working days
- L44cm X H34cm X W27cm
- Lined inside with our gorgeous custom made logo fabric
- Genuine bovine leather used throughout bag
- Under base with feet
- YKK zips
- Separate inner zip compartment
- All trims gunmetal
- Adjustable strap
- Detachable tassel
Our deliveries usually take 3 to 7 working days to deliver but each of the product pages specifies the number of days or weeks your product will take to be delivered. We use our own in-house delivery as well as various courier services to deliver your order.
We always keep you up to date with the status of your delivery once your order is placed. Please ensure that you or someone else is available to accept an order on the delivery date. Also please ensure that you provide us with the correct delivery address to ensure that your Package is delivered on time with no issues.
Orders are shipped from Pretoria, South Africa. When you place an order, our team will communicate the expected delivery time depending on your location. Orders can take up to 2 weeks to deliver (or longer in some cases), depending on your location and chosen shipping method. Please email firstname.lastname@example.org if you have any questions on international shipping.
Our returns policy is designed to ensure that you have the best shopping experience possible! Any item purchased from KaryKase can be returned for an exchange or full refund. Returns will be collected at no cost to you!
To be eligible for a return, your item must be unused and in the same condition that you received it. Please retain the original packaging as well. Used items will only be eligible for returns if they have any manufacturer defects.
You can return any defective purchases to us within 30 days of purchase. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
We, unfortunately, do not allow returns for Gift cards
If the item you are returning was a gift, then the details and confirmation from the original purchaser are required.
Please do not send your purchase back to the manufacturer – we will deal with manufacturers on your behalf as part of our service to you.
Please note that any item not in its original condition is damaged or missing parts for reasons not due to our error will not be eligible for return.
International orders will also be eligible for returns and refunds but the shipping costs will be the responsibility of the customer. We, unfortunately, cannot offer free returns to our international shoppers at the moment.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 21 working days from the day the item is received.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over R800, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.